Have you ever received an email that says you’ve won a Lowe’s gift card or asks you to take a survey to claim a reward? If so, you’re not alone. Scammers have been sending fake Lowe’s survey emails to trick people into sharing personal information or clicking harmful links.

While Lowe’s does have a real customer satisfaction survey at www.lowes.com/survey, there are many fake versions out there. These scams can be convincing, but if you know what to look for, you can stay safe and avoid being fooled.

This article explains how to spot fake Lowe’s survey emails, how the real survey works, and how to protect your personal information online.

What Are Fake Lowe’s Survey Emails?
Fake Lowe’s survey emails are messages that pretend to come from Lowe’s, but they’re actually created by scammers. These emails usually promise a big reward—like a $500 or even $1,000 gift card—if you take a short survey or click a link.

The goal of these emails is to:

Get you to click a harmful link

Steal your personal or financial information

Install malware or viruses on your device

These scams often use the Lowe’s name and logo to look official, but they have nothing to do with the real Lowe’s company.

What Does the Real Lowe’s Survey Look Like?
The real Lowe’s customer satisfaction survey is offered to customers who make a purchase at a Lowe’s store. Here’s how it works:

You receive a receipt with a 12-digit survey code

You go to the official website: lowes.com/survey

You complete the survey online

You can enter a monthly sweepstakes for a chance to win a $500 Lowe’s gift card

Lowe’s does not send random emails asking you to take a survey. You need a valid receipt to enter the survey. If you get an email claiming you’ve won a gift card without even taking a survey, that’s a red flag.

How to Spot a Fake Survey Email
Scammers can make emails look real, but there are always signs that something isn’t right. Here are the most common warning signs of a fake Lowe’s survey email:

Strange Email Address
Real emails from Lowe’s usually come from an official Lowe’s domain, like @lowes.com. Fake emails often use odd or unfamiliar addresses like @lowes-winners.net or @claimnowgift.info.

Too-Good-To-Be-True Offers
If an email promises a huge reward just for clicking a link—especially if you didn’t shop at Lowe’s recently—it’s probably a scam.

Urgent Language
Scam emails often use words like “Act now,” “Last chance,” or “Only a few spots left” to make you feel rushed. Real companies don’t pressure you this way.

Spelling and Grammar Errors
Fake emails often have poor grammar, misspelled words, or awkward sentences. These mistakes are big clues that the email isn’t legit.

Suspicious Links
Hover your mouse over any link (without clicking). If the link doesn’t lead to a Lowe’s domain (like www.lowes.com), don’t click it.

Asking for Sensitive Information
Lowe’s will never ask for your credit card, Social Security number, or bank details in an email. If the message asks for this information, delete it immediately.

What to Do If You Get a Fake Email
If you think an email might be fake, here’s what you should do:

Don’t click any links or download attachments

Don’t reply to the message—this confirms your email is active

Delete the email right away

If you’re unsure, visit the official Lowe’s website and contact customer service directly

You can also report phishing emails to your email provider or to the Federal Trade Commission (FTC) at reportfraud.ftc.gov.

How to Stay Safe Online
Here are a few simple tips to protect yourself from survey scams and fake emails:

Only take surveys directly from receipts or official store websites

Use antivirus software to protect your devices

Don’t reuse passwords across multiple accounts

Avoid clicking on links in emails from unknown senders

Keep your devices and browsers up to date

Being careful online is the best way to keep your personal info safe and avoid falling for scams.

Real Survey vs. Fake Survey: A Quick Comparison
Feature Real Lowe’s Survey Fake Lowe’s Survey
Website www.lowes.com/survey lowes-gift-card.win, claim-lowes-survey.net
Requires Receipt Code Yes Usually not
Prize Amount $500 gift card Often exaggerated ($1,000 or more)
Asks for Sensitive Info No Yes – credit card, SSN, etc.
Sent via Email No (not randomly) Yes – often unsolicited
Grammar and Spelling Professional Often poor

Final Thoughts
Fake Lowe’s survey emails are a common trick scammers use to get your personal details or infect your devices. While Lowe’s does offer a real survey with a chance to win a $500 gift card, it only happens through their official website and with a valid receipt.

If you get a suspicious email offering free rewards or asking for personal info, don’t trust it. Stay safe by only visiting www.lowes.com/survey and reporting anything that seems off.